MiyaCare Sdn. Bhd. is committed to protecting your privacy. This Privacy Policy addresses how we collect, use, disclose and safeguard your personal information in accordance to applicable data protection laws, including the Personal Data Protection Act 2010. By continuing to use this Application or Website, you agree that we may use your personal information to serve you better, in accordance with this Privacy Policy.
We collect your personal information through various means. These include information that we:
collect directly from you through our correspondence;
collect directly from you on our Application;
collect directly from you on our Website;
collect directly from you on our social media platforms;
collect from third party applications installed on your mobile device;
record when you call our hotlines;
receive from your insurer and/or employer when they appoint us to provide services to you;
receive from healthcare providers in order to provide services to you; and
receive from other third parties in order to provide services to you.
Personal information that we collect may include your:
Identity
name
identification number (eg. NRIC, passport, military ID number, etc.)
gender
date of birth / age
race
nationality
photo
Contact
address
phone number
Health and Lifestyle
height, weight, waist circumference
heart rate, blood pressure
cholesterol levels, blood sugar levels, biomarkers
location information
physical activity
health goals
Insurance and/or Medical Benefits
benefit / coverage details
special terms, exclusions, loadings, medical histories, if any
employment information, if applicable
Medical Encounters
hospitals, clinics and other healthcare facilities
doctors and other healthcare professionals
diagnosis
medical procedures, services and drugs
medical reports and test results
bills and invoices
Banking
bank account information
Feedback
customer satisfaction surveys
Family
If we provide services to your family members as dependants under your insurance policy or employee benefits plan, we may also collect the above personal information of your dependants. In addition, we collect information on your relationship with each dependant.
We use this information to:
Communicate with you and other relevant parties in order to provide our services to you;
Ensure that you get timely access to the healthcare services that you need;
Process claims under your healthcare payor program;
Conduct research and analysis;
Personalize your user experience on our Application; and
Recommend products and services to you.
Your personal information may be disclosed to third parties in order for us to provide services to you. These third parties include:
Our parent company MiyaHealth Pte. Ltd., and our group of companies;
Our contractors and sub-contractors;
Your insurers and/or employers;
Reinsurers and insurance brokers;
Your bank and payment services; and
Healthcare service providers, including third party digital health applications.
We may also disclose your personal information to third parties as required by relevant laws and regulations. These third parties include:
Our auditors and solicitors;
Government agencies and the courts; and
Law enforcement agencies.
We have in place a high standard of security to ensure that your personal information is adequately protected and secured. Such measures include staff training, strict access controls, firewalls and data encryption. With these arrangements, we endeavour to prevent any unauthorised access, collection, use, disclosure, copying, modification, leakage and loss of your personal information.
You have the right to request access to and correct the personal information held by us.
You may also choose not to provide your personal information to us. However, do be aware that your failure to provide your personal information to us may result in us being unable to continue to provide our services to you.
Should you have any questions concerning your personal information and/or our Privacy Policy, please contact our Data Protection Officer at DPO@miyahealth.com
We review and update our Privacy Policy regularly and reserve the right to modify it at any time without any prior notice to any party. This Privacy Policy was last updated on 30 November 2020.